Returns Policy

In these Terms the expressions us, we, our and Five Days Of Friday (including VDOF, and FIVE DAYS OF FRIDAY) are a reference to Five Days Of Friday Online and reference to you is the Customer.

Change of Mind

Five Days Of Friday is committed to Customer satisfaction. If you order and receive any product (except gift cards) that you are not happy with for any reason, simply return it to us within the given time frames (refer below) and provided it is in the same condition which we sent it to you, we will happily exchange this product.

We do not in any circumstances accept return of Gift Cards.

Time Frame for Returns

The time frames in which you must return products are:

Full Price Products - within 30 days (ordinary days NOT working days) of receipt of product, Sale Products - within 14 days (ordinary days NOT working days) of receipt of product and in respect of any products delivered to an overseas address- within 30 Days (ordinary days NOT working days) of receipt of product.

Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames. No exceptions.

Except for faulty items, refunds are only available to online purchasers of products as they are unable to try the product on. Any products purchased from a physical Five Days Of Friday store must comply with the Returns Policy applicable to In-Store locations.

Returns Process

To return a product, please make contact either through the online form section or email us directly at fivedaysoffriday@gmail.com.

1. We recommend sending from NZ Post and ensuring you can trace the parcel as we will be unable to cover lost packages.

2. Once we receive the package, we will endeavor to inspect and process as soon as possible to ensure you receive your exchange as quickly as possible. We will send an email to confirm and update you on the process.

Five Days Of Friday will not refund the original delivery costs or return freight costs for any product that is returned for reasons other than faulty product.

If your product has been damaged in transit, please contact us and we will arrange to replace the damaged products.

If you have any problems with the returns process, please do not hesitate to contact our team.

Faulty Returns

If you have a faulty product that you would like repaired or replaced, follow the Return steps above. Faulty products may be returned outside of the regular return time frames recorded above as long as contact has been made with our team regarding the faulty product within 30 days.

If an order is deemed faulty, we will gladly reimburse the return postage up to NZD$10.00. This includes postage only; packaging is at an additional cost to the Customer. For further information on warranties and faulty items, please contact us.

Returns Terms & Conditions

All products returned for refund or exchange must be returned in original saleable condition with all tags attached. Any packaged items must be returned with the original packaging in good condition or may not be accepted.

Gift cards and promo codes cannot be applied to exchanges.

Five Days Of Friday will not accept any "Collect On Delivery" deliveries. Any returns sent "Collect On Delivery" will have the postage costs deducted from your refund.

For all returns (except faults which is addressed above), we will endeavor to process all returns as quickly as possible. During peak periods, Five Days Of Friday cannot guarantee returns will be processed within 24 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund will be processed instead. We recommend placing a new order online and returning your original items for refund to avoid exchange products selling out. You will receive an email to notify you whether a refund or exchange was made on your return.

Refunds will be credited through your original payment method.

Clothing

All returned clothing must be in the same state in which it was dispatched and be free from dirt, stains, marks, odours and rips. Any clothing received in such state will not be accepted for return.

Packaging/Boxed Goods

If you wish to exchange or return boxed goods, they must be returned to Five Days Of Friday in the original packaging, unmarked and in good condition.

For any further information please contact our team.

Last updated 6 January 2018